Return Policy

Return Policy

Your satisfaction is important to Bali Bras. If your purchase isn't the right fit, we offer 30 Days Free Returns. Please read the policy below before sending any item back.

30 Days Free Returns

You may request a return within 30 days of receiving your order. To begin the return process, you must first contact our customer service team for return instructions and return details.

Please email:
[email protected]

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

  • Items must be requested for return within 30 days after delivery.
  • Products should be unused, unwashed, and in their original condition.
  • Original tags, packaging, and accessories should be included whenever possible.
  • Items showing signs of wear, damage caused after delivery, or misuse may not qualify for a refund.

Items That Cannot Be Returned

  • Items that have been worn, washed, or altered.
  • Products that are no longer in their original condition.
  • Items marked as Final Sale, where applicable.

How to Start a Return

  1. Email [email protected] with your order number and the reason for your return.
  2. Our customer service team will provide the correct return instructions and return details.
  3. Pack your item securely and follow the instructions provided by our support team.
  4. After your returned item has been received and inspected, your refund will be processed.

Please do not send your return without first contacting customer service.

Return Shipping

Bali Bras provides 30 Days Free Returns. Follow the return instructions provided by our customer service team to ensure your return is processed correctly.

Refunds

Once your returned item has been received and inspected, refunds are typically processed within 3–15 days. Refund timing may vary depending on your payment provider.

Exchanges

If you would like a different size, color, or style, please contact our customer service team before returning your item so we can assist you with the available options.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at [email protected]. Include your order number and photos of the item so our team can review your request promptly.

Final Sale Items

Products identified as Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Need Return Assistance?

For any questions about returns, refunds, exchanges, or your order, please contact our customer service team at [email protected] before sending your package. Our team will provide the correct return instructions and return details to help ensure your return is processed successfully.